At MISO3 we believe in automating process, we don’t believe in automating customer service.
If you have a question on how to use our platform, tell us about a problem,have a suggestion, or anything in between please contact us directly. Your dedicated MISO3 customer success representative is:
Calendly
An event is the date you must act, or your contractual automatic renewal will apply. This is calculated by subtracting any advanced notification period (for change) from the service’s end of term date. For example, if your service’s end- of-term date is October 22nd and you need to provide 90-days advance notification for change, your event date would be July 24th .
An auto acknowledged request is confirmation that the re-term price request email was viewed by the vendor contact. MiSO3 identifies this automatically based on recipients’ actions. The lack of an acknowledgment may mean that the MiSO3 generated email was not viewed and you should contact the recipient directly to ensure receipt. MiSO3 will automatically resend re-term requests every 7 days until it detects an acknowledgement.
Service terms can auto renew at varying lengths, a month, a year, the initial term, etc. If you’re unable to act on your service now, it is important that you do not get stuck in a longer-term auto renewal. While all contract notification periods may differ, this is an acknowledged written exchange to your vendor of your intent.
The re-term email is typically sent to your vendor sales representative or pricing team. Either by vendor or by vendor account, you can select the appropriate contact.
The re-term email is sent from a MiSO3 mail server, this is not an authorized user and will often not be recognized by your vendor. By assigning an employee (and domain), it will ensure this email is not spam and that this request is the intent of your organization. Also, all responses from the vendor should be sent directly to the copied employee.
No, by default emails will not be sent. To activate auto-refresh emails there must be (3) completed components:
1. A recipient
2. A copied employee
3. A selection to send from no to yes.
No, the email sent it not a service order. It is simply a request to provide current pricing. This is helpful to consider as you evaluate market options or renewing with your current supplier.
Yes. MiSO3 understands you may have different account representatives or want to copy different employees based on locations, contracts, and billing accounts. The logic in MiSO3 is if there is a value in a specific vendor sub-account, it is used; if there is no value it defaults to the primary account contact.
Yes. All employees assigned to a service will receive Level 1 permission in Mi- MiSO; this means they can see only the services assigned to them.